SALARS STORE · POLICIES

Customer questions and additional Store terms

Updated October 11, 2026. This page supplements our Store policies for new direct Store purchases. Existing orders retain their purchase-time terms and applicable rights. Product-specific promises disclosed before payment still apply.

Direct Store and external purchases

Salars Store handles returns and support for purchases completed through direct Store checkout, including fulfillment-partner orders. Purchases completed on eBay use the listing terms and the return process in eBay purchase history; an eBay guest purchase can be accessed through its confirmation email. The direct Store return window does not replace an external channel's terms. If you are unsure which channel you used, check your receipt or use the Store contact form.

Secure order access and missing confirmations

Use Your orders with the order number and checkout email to request a verification code. Keep verification codes and order-access tokens out of chat. Expired codes require a fresh verification request. If the confirmation is missing, check spam or junk folders and the email used at checkout. Do not place another order merely because confirmation is delayed. If you cannot find the number, access the checkout email, or obtain a receipt or invoice, use the contact form with the details you do have. Do not include full card numbers, passwords or codes. We review access and document requests before disclosing private records; a request does not bypass verification.

Recorded order updates and changes

Your verified order page shows recorded payment, shipment, return and refund updates where available. Paid does not mean dispatched; a requested cancellation does not mean cancelled. Missing records do not establish dispatch, delivery or a successful refund. The automated guide can explain records and policies but cannot approve an exception, change an address, cancel an order or issue a refund. Use the order page's available request controls or the contact form for review. A submitted request alone does not confirm a change.

Refund states and bank posting

A return request, approval, refund request, pending refund, provider success and bank posting are different steps. Where verified records are available, we show the recorded state, amount and update date. Provider success does not confirm that your bank has posted the credit. An absent provider record is not proof of success. A failed, cancelled or overdue pending refund needs review through the contact form. Approved refunds use the original payment method under our returns terms. If that account or card has changed, ask us to review the available provider process; do not send replacement card details in chat. We do not promise a different destination, store credit or a particular bank posting date. Our refund issuance obligations remain separate from bank processing time.

Tracking scans, exceptions and disputed delivery

A label-created or shipment-recorded update does not by itself establish carrier possession. Tracking can have gaps between scans. The Store guide shows recorded updates, not a continuous live location; use the linked carrier tracking page for current scans. For stalled tracking, attempted delivery, an address exception, a returned-to-sender parcel, or a delivered scan you dispute, use the contact form with your order number. Check available delivery information and safe receiving locations where appropriate. Do not assume a scan settles a missing-delivery dispute. We investigate through the fulfillment partner and carrier under our shipping and returns terms; a remedy for confirmed loss is not conditional on carrier reimbursement first.

Separate shipments and partial fulfillment

Items may ship separately with different tracking numbers and dates. One parcel arriving does not mean all items arrived or that unshipped items were cancelled. Read the available line quantities and shipment records on your verified order page. If parcel contents or the remaining items are unclear, use the contact form. We do not guarantee that separate parcels will arrive together. Partial cancellation and refund requests require review of the affected items.

Exchanges, gifts and special requests

We do not promise a universal exchange, gift receipt, gift wrapping, gift message, price-omission or local-pickup service. Ask through the contact form before purchase if one of these arrangements is essential. An inquiry does not reserve a replacement, authorize a return or confirm a special service. Gift returns require review of the original purchase and its terms; refunds normally return to the original purchaser's payment method. For size exchanges, request the applicable return instructions and confirm any replacement purchase separately. Delivery-address changes and split-address requests must be confirmed; a note alone does not change checkout.

Prices, promotions and payment options

The selected offer and checkout show the available payment methods and final charges. No general price-matching, post-purchase price-adjustment, coupon, installment, gift-card, wholesale discount, tax-exemption or purchase-order program is promised unless expressly shown or confirmed for that purchase. Ask through the contact form before relying on such an arrangement. A discount request does not change a quoted price. Review current prices, tax and any agreed charges before payment. Do not provide payment credentials in chat.

Special orders, reservations and unavailable options

Special orders, samples, wholesale arrangements, collection purchases, reservations and restock notifications are subject to individual confirmation through the contact form. We do not guarantee these services or future availability. A cart, inquiry or guide answer does not reserve stock. Do not send goods to us for sale, appraisal or return without agreed instructions. Personalized or made-to-order goods follow the restrictions disclosed before purchase and our applicable cancellation and return terms.

Digital books and external downloads

Check the product listing and purchase receipt to distinguish a printed book from a digital edition and identify the platform that completed the purchase. For externally purchased ebooks or downloads, use that platform's access and refund process and disclosed terms. We do not promise a Store download, redownload entitlement or digital refund where none was included in your purchase. For a missing link or unclear format, use the contact form with the product link and purchase channel; do not share platform passwords.

Security, scams and verification

The guide will not ask for a full card number, password or verification code or complete a payment inside chat. Check that Store links use store.salars.net and that the payment destination matches the checkout flow. For suspicious links or an unrecognized transaction, use the contact form and the official payment-provider or card-issuer channels as appropriate. Do not follow an unexpected payment request merely because it claims to be SalarsNet. If you disclosed an access code or suspect unauthorized access, stop using that link and request help through the form. Private order facts require order-specific verification; the guide cannot disclose another customer's records.

Accessible help and language

Use the contact form to request accessible assistance or describe a barrier to using the site. You can describe the issue in plain language and state your preferred assistance. We do not guarantee automatic translation accuracy or staff support in every language. Product and safety details should be confirmed if a translation is unclear. The website accessibility policy describes further assistance; accessibility requests do not remove your purchase rights.

Contact, response times and escalation

Use the Store contact form for further information, a staff response or a complaint. Select the relevant topic and include the order number if known, product link, issue and desired resolution. For a follow-up, include your previous request reference or approximate submission date. We do not publish a universal guaranteed response time or 24-hour live support promise. If a purchase deadline or urgent order issue applies, state it in the form. The automated guide cannot confirm that a staff member has read a request, promise an exception or replace a recorded decision. Keep payment credentials and verification codes out of messages.

Safety, recalls and product-use questions

Use the listing and manufacturer instructions for intended use, age suitability, compatibility and warnings. The guide cannot certify regulatory compliance, confirm an unrecorded recall status or guarantee safety for a particular person or use. If you suspect a defect or unsafe item, stop using it and use the contact form with the product and order details. Do not mail hazardous or restricted goods without approved instructions. Our damaged, incorrect and misdescribed goods remedies and applicable rights still apply.

Which terms apply and policy changes

Current policy pages explain new direct Store purchases. Existing orders retain the terms disclosed at purchase, including any recorded product-specific conditions. Where available, your verified order page shows saved purchase terms and delivery estimates. If a historical snapshot is unavailable or incomplete, the guide will say so rather than determine eligibility using today's policy. Use the contact form for review. Policy updates do not silently remove an existing promise or applicable consumer rights.

Questions this guide cannot decide

For an unanswered, ambiguous or exceptional question, the guide should identify what is unknown, link the applicable published terms where available, and direct you to the contact form. It must not invent stock, specifications, grades, delivery dates, refund amounts, approval, services or legal outcomes. A public policy answer is general guidance; a private-order answer describes verified records. Staff review is required for exceptions, disputed facts and unrecorded decisions.

All Store policies · Returns and refunds · Shipping · Your orders · Use the contact form