SALARS STORE · DIRECT SHOP
How can we help?
Find help with a product, shipping, your order, a return, or a privacy request. Salars handles support for direct Store purchases, including orders shipped by a fulfillment partner.
Contact Salars Store →Your orders
Open your order to see payment, shipment, tracking, and refund updates where available. Enter your order number and checkout email to receive a verification code and access the order.
Open your orders →Get order help →Shipping and delivery
Review worldwide shipping, destination restrictions, quotes, and customs charges. For a missing or delayed parcel, include your order number in your message.
Shipping policy →Ask about shipping →Returns and refunds
Request a return within 30 calendar days after delivery. Review the return instructions and postage rules before sending an item back. Contact us promptly about damage, an incorrect item, or a delivery issue.
Returns policy →Get return or refund help →Products and availability
For catalog items requiring confirmation, select your options and request stock and shipping confirmation from the cart before payment. We can also help with product details or destination questions.
Browse products →Ask about a product →Store terms
Learn how direct Store ordering, pricing, payment, fulfillment, and cancellations work.
Store terms →Privacy and your information
Read how we handle enquiry and order information, or contact us about access, correction, or deletion requests.
Privacy policy →Make a privacy request →More policy help
All policies · Order changes and cancellations · Product condition and authenticity · Accessibility assistance
What to include in your message
Include your order number if you have one, the item or product link, and a description of the issue. For shipping questions, include your country and postal code where applicable. Please do not send payment card details, passwords, or verification codes.
Purchases through eBay or another sales channel
If you completed your purchase on a linked sales channel, use its order and return process and review the terms on the listing. For questions about the main SalarsNet website, use the main site contact form.