SALARS STORE · DIRECT SHOP
How can we help?
Find help with a product, shipping, your order, a return, or a privacy request. Salars handles support for direct Store purchases, including orders shipped by a fulfillment partner.
Contact Salars Store →Your orders
Open your order to see payment, shipment, tracking, and refund updates where available. Enter your order number and checkout email to receive a verification code and access the order.
Open your orders →Get order help →Shipping and delivery
Every order to the contiguous 48 states and Washington, DC ships free. For Alaska, Hawaii, U.S. territories, military addresses and other countries we serve, shipping is quoted case by case. Review handling times and delivery restrictions in the shipping policy. For a missing or delayed parcel, include your order number in your message.
Shipping policy →Request a shipping quote →Ask about shipping →Returns and refunds
Request a return within 30 calendar days after delivery. Review the return instructions and postage rules before sending an item back. Contact us promptly about damage, an incorrect item, or a delivery issue.
Returns policy →Get return or refund help →Products and availability
For available warehouse products, select your options, add them to the cart, review the shipping-inclusive price and free US shipping, and continue to Stripe Checkout. We can also help with product details or destination questions.
Browse products →Ask about a product →Store terms
Learn how direct Store ordering, pricing, payment, fulfillment, and cancellations work.
Store terms →Privacy and your information
Read how we handle enquiry and order information, or contact us about access, correction, or deletion requests.
Privacy policy →Make a privacy request →More policy help
All policies · Order changes and cancellations · Product condition and authenticity · Accessibility assistance
Unrecognized charges, duplicate payments and missing refunds
If you do not recognize a charge, contact us with its date, amount and any order number you have. You may also contact your card issuer promptly through its official channels. Do not send full card details. When available, your private order page shows the statement descriptor recorded for that payment.
For a possible duplicate payment, include the order numbers, dates and amounts so we can compare the records. Do not place a second order merely because confirmation is delayed. For a missing refund, include your order number and refund reference if available. We will check whether the refund was requested, remains pending, succeeded or failed. A bank posting delay is different from a refund that has not succeeded.
What to include in your message
Include your order number if you have one, the item or product link, and a description of the issue. For shipping questions, include your country and postal code where applicable. Please do not send payment card details, passwords, or verification codes.
Purchases through eBay or another sales channel
If you completed your purchase on a linked sales channel, use its order and return process and review the terms on the listing. For questions about the main SalarsNet website, use the main site contact form.