SALARS STORE · POLICIES

Order changes and cancellations

Updated October 7, 2026. Existing orders retain the terms shown when purchased.

Contact us immediately

Use our contact form or the cancellation request on your order page where available. Include the order number and the change you need. A request is not confirmation that the order has been stopped. Do not place a replacement order until we confirm the outcome if that could result in a duplicate purchase.

Before payment and after payment

You can change quantities or remove items from your cart before paying. A saved cart is not a paid order and does not reserve stock. If a payment attempt is interrupted, check your order and payment confirmation before trying again so that you do not accidentally place two orders.

After payment, send a change or cancellation request promptly. SalarsNet will check the order's fulfillment status and confirm the outcome. Sending a request does not itself stop fulfillment. Keep the written confirmation so you know which items, quantities, and charges remain on the order.

What to include in your request

Use the email associated with your order and provide your order number, the affected items, and the exact change requested. For an address correction, include the complete corrected shipping address. Do not include card numbers, passwords, or verification codes. If your order number is unavailable, use our contact form and explain when you placed the order so we can help locate it.

Address, quantity, and product changes

An address change may affect shipping cost, tax, or destination eligibility. We will explain any revised total and obtain your agreement before making a change that increases what you pay. If we cannot safely change an order already in processing, we will explain the available cancellation or return options. A request to change a product is subject to its current stock and price.

A carrier redirection or delivery instruction is not confirmation that SalarsNet has changed your order. Contact us before relying on a redirection. We cannot guarantee that a carrier can retrieve or redirect a parcel already dispatched.

Duplicate orders and partial cancellations

If you suspect a duplicate purchase, send both order numbers as soon as possible. We will check which order can still be stopped. For a partial cancellation, identify the exact items and quantities. We will confirm the remaining order, any resulting shipping or tax adjustment, and the refund due before treating the request as resolved.

How refunds are confirmed

When a paid cancellation is approved, we will confirm the cancelled items and the refund amount. Refunds return to the original payment method. Refunds generally appear within 5–10 business days after initiation, depending on the payment provider. A cancelled unpaid checkout may not require a refund; a temporary bank authorization can take additional time to disappear.

If a confirmed refund has not appeared after the stated processing period, contact SalarsNet with your order number. We can check its status and provide the available transaction reference. We do not ask you to make another payment in order to release a refund.

Processing can begin before dispatch

Once an order enters processing, we may be unable to change items, quantities, or the delivery address, or cancel it before shipment. We will tell you whether the request can be completed. If goods have shipped, the returns policy applies. We do not charge an undisclosed cancellation or processing fee.

Custom and made-to-order products

Personalized, specially commissioned, or made-to-order goods may have limited cancellation options after production begins. Any such restriction or charge must be disclosed before payment. A bulk quantity alone does not create an undisclosed cancellation penalty.

Backorders, partial orders, and delays

We confirm handling times and any agreed split shipments before payment. If we cannot ship by the agreed time, we will notify you, provide a revised date when available, and offer the choice to agree to the delay or cancel unshipped goods for a prompt refund. Further delays require your consent; we do not keep an order open indefinitely without it. For a partly shipped order, we will confirm which goods can still be cancelled and the refund for the unshipped portion.

Unavailable goods and refunds

If we cannot fulfill an accepted order, we will resolve it with you or cancel and refund the unfulfilled goods. We do not substitute another item or increase your agreed total without consent. Cancellation refunds go to the original payment method; your payment provider determines when the credit appears. For our error or inability to fulfill, we do not deduct a cancellation fee.

Purchases on other sales channels

For an order placed on eBay or another linked sales channel, request cancellation through that channel and review the terms shown with your order. Your applicable consumer rights remain in place.

Shipping and delays · Returns and refunds · All policies

Confirming payment outcomes

Closing an unpaid checkout, releasing an uncaptured authorization, and refunding a captured payment are different actions. We confirm what happened to your payment. A cancellation confirmation does not mean that a refund has succeeded unless we expressly confirm that status. Approved refunds go to the original payment method; your bank controls when the credit appears. We do not require you to waive applicable rights to request help.

Gold and silver bullion sales terms explain bullion price locks, payment, market-loss charges, delivery issues, and authenticity remedies.