SALARS STORE · POLICIES

Gold and silver bullion sales terms

Effective October 7, 2026. These terms apply to new direct purchases of physical gold and silver bullion. Existing orders retain the terms disclosed when purchased.

Your seller is Ranmon Inc., doing business as SalarsNet, 31 Bear Mountain Rd, Silver City, NM 88061, United States. Contact support@salars.net, call 575-519-4610, or use our contact form with your order number.

When your price locks

Catalog prices, spot-price illustrations, saved carts, and availability requests do not reserve bullion or lock a purchase price. For direct checkout, the price shown for the selected items becomes your order price when payment succeeds and we confirm the paid order. A pending authorization, interrupted checkout, or return to the website is not by itself confirmation of successful payment. We verify payment status before releasing an order for fulfillment.

For a quoted purchase, the written quote states its expiration and any price-lock conditions before you pay. If no earlier lock is expressly offered, the price locks when payment succeeds within the quote's validity period and we confirm the paid order. An expired or unpaid quote may require a new price, which you must approve before payment. We do not increase a confirmed paid order's price merely because the metals market rises, and a market decline does not automatically reduce the order price.

When payment is due

Payment is due when you complete secure checkout using an offered payment method. We do not offer an automatic payment grace period. A saved cart does not reserve inventory; a temporary reservation may begin when checkout starts and expires under the checkout terms. A separately arranged purchase must state its accepted payment method and payment deadline in writing before payment; it does not create an automatic extension for other orders. Do not send cash, a wire, or a check unless we have expressly agreed to that method for your order. Review the final total, currency, applicable tax, and any disclosed charges before authorizing payment.

If payment fails or a checkout expires, confirm the order status before trying again to avoid a duplicate purchase. If availability, destination restrictions, or an error prevent fulfillment, we will contact you to resolve the problem or cancel and refund the affected purchase. We do not substitute products or increase an agreed total without your consent.

Cancellations and market-loss charges

Contact us immediately to request cancellation or an order change. Processing can begin before dispatch, so a request does not itself stop fulfillment. We will confirm whether the order can be stopped. If it has shipped, use the return process below. An approved paid cancellation is refunded to the original payment method.

We do not impose a separate bullion market-loss charge or deduct a change in spot price from an approved cancellation or return refund under this policy. There is no bullion-specific cancellation or restocking fee under this policy. Any future change to those rules will apply only prospectively and must be disclosed before purchase. No market-loss or cancellation charge applies when you exercise a legally protected remedy for delay, non-delivery, or faulty merchandise.

Returns and refunds

Our existing 30-calendar-day return request window after delivery also applies to bullion. Contact us within that window with your order number, the affected items, and the reason for return. Wait for our return address and instructions before mailing valuable merchandise. Return the exact items or complete lot received, in their delivered condition, with included packaging, certificates, and holders. Do not clean, polish, alter, or open sealed or certified holders.

For a change-of-mind return, you pay tracked return postage; ask us for a suitable method and coverage instructions before shipping bullion. Following receipt and inspection of an approved return, we refund the paid item price and applicable item tax. Any separately paid original shipping follows our general returns policy; warehouse orders include free outbound shipping and we do not deduct an embedded shipping amount. Ordinary wear or variation accurately disclosed before purchase is not, by itself, a defect.

Refunds use the original payment method. We provide the inspection estimate with return instructions and update you if it changes. Once approved, we initiate the refund and confirm its status. Card refunds generally appear 5–10 business days after initiation, depending on the bank or provider. Bank posting time is separate from our obligation to issue a refund on time. A refund request or pending refund is not confirmation that a refund has succeeded.

Shipping timing and destinations

Handling and transit estimates depend on the selected product, dispatch location, service, and destination. Review the product, cart, quote, and checkout information before payment. We confirm the applicable shipping timeframe before taking payment; there is no universal bullion dispatch promise. Handling time and carrier transit time are different. Separate parcels may have separate dates and tracking. Payment or security review does not silently extend the promised shipping time.

Direct warehouse checkout currently supports the 50 United States and District of Columbia, subject to item and carrier restrictions. U.S. territories, military addresses, and international destinations are not enabled for that checkout. Warehouse orders include free outbound shipping. Other sales channels use the destination and shipping terms disclosed for that purchase. See our shipping policy.

If we cannot ship on time

If we cannot meet the promised shipment date, we will notify you by that deadline, give a revised date or explain why none is available, and offer a free way to cancel unshipped goods for a full refund of the associated payment, including applicable tax and shipping. We require affirmative consent to extend the deadline. Without that consent, if we have not shipped by the deadline, we cancel and refund the unshipped goods. Further delays require renewed consent. You may cancel an indefinite delay before shipment. Payment clearing does not postpone the start of the applicable shipping clock. Where no shipping time is stated, the FTC's 30-day default applies to properly completed orders. FTC-required cancellation refunds for our third-party payment methods are issued within seven working days; bank posting can take longer.

Signatures and delivery instructions

Tracking, service, insurance, and signature requirements depend on the order's value and destination. A signature requirement applies when stated before payment or separately agreed with you; we do not promise a signature or a particular insurance level on every shipment. Where a signature is required, arrange for an authorized recipient to receive the package. Contact us before requesting carrier redirection, an address change, or a signature waiver. A carrier request alone does not change your order with us.

Lost packages and disputed deliveries

Contact us promptly if a parcel does not arrive, tracking stops, or tracking shows a delivery you did not receive. We handle the investigation with the fulfillment partner and carrier and keep you informed. A delivery scan alone does not automatically settle a disputed delivery. Preserve tracking details and any available delivery evidence. We resolve a confirmed shipment loss with an available replacement or a refund of the affected merchandise, associated tax, and applicable original shipping. Your remedy is not conditional on the carrier or insurer first reimbursing us.

Counterfeit, damaged, or incorrect bullion

Compare your delivery with the confirmed description, quantity, weight, purity, and any stated certification. Contact us immediately about shortages, damage, an incorrect item, or suspected counterfeit or misdescribed metal. Report shipping damage within five calendar days where possible to help preserve evidence; this request does not shorten the 30-day return request window or applicable legal rights. Keep the item and packaging and provide photos where possible. An unboxing video is not required.

Do not clean, alter, open a sealed holder, or destructively test the item while we arrange review. If a return is needed for one of these issues, we arrange or cover the necessary return shipping and provide instructions suitable for the merchandise. Authenticity disputes may require a qualified independent assessment; we will agree the assessment process and any proposed costs with you before it occurs, rather than impose an undisclosed testing charge. We explain our findings and the proposed resolution.

For confirmed counterfeit, damaged, materially misdescribed, or incorrect merchandise, we arrange an available conforming replacement or refund the affected item price, applicable tax, and original outbound shipping, and cover necessary authorized return postage. Market movements do not reduce that refund. Our product condition and authenticity policy provides additional detail. Reporting and inspection procedures do not remove applicable consumer rights.

U.S. and international shipping restrictions also apply. Overseas delivery of bullion is not generally enabled and requires specific written confirmation.

Which policies apply

These bullion terms supplement our Store terms, cancellation policy, returns policy, and shipping policy. For a bullion-specific conflict, these terms apply, subject to applicable law and any more favorable promise made for your purchase. For purchases completed on eBay or another channel, use that channel's disclosed terms and order process. No provision waives rights or remedies that cannot lawfully be waived. Bullion prices fluctuate, and we do not guarantee investment returns or future resale value.

All Store policies · Contact SalarsNet · FTC shipping and refund guidance