SALARS STORE · POLICIES
Returns, refunds, and support
Updated October 12, 2026. These terms apply to new purchases; existing orders retain the terms shown when purchased.
If something is wrong with your order or you change your mind, contact us so we can help. Salars Store handles support for direct Store purchases, including orders shipped by a fulfillment partner.
For overseas warehouse purchases, we disclose any required overseas change-of-mind return destination and postage responsibility before purchase. No undisclosed overseas return requirement is imposed after sale. For damaged, incorrect, counterfeit, or materially misdescribed goods, we arrange or cover necessary authorized return shipping.
Request a return within 30 days
Use our contact form or use your order page within 30 calendar days after delivery. Include your order number, the item you want to return, and the reason. If the item is damaged or incorrect, include photos of the item and packaging where possible. We will provide the return address and instructions. Please wait for those instructions before sending anything back, as the return address may differ from the address on the parcel.
If you change your mind
Return the item in the condition it arrived, with its original holder, packaging, certificates, and any included materials. For coins, do not clean or alter the coin or open a certified holder. You pay tracked return postage. After we receive and inspect the return, we refund the item price and applicable item tax to your original payment method. Orders to the contiguous 48 states and Washington, DC include free outbound shipping. We refund the paid item price and applicable item tax for an approved return; no embedded outbound shipping amount is deducted. If you paid a separately quoted shipping charge, for example to Alaska, Hawaii, a U.S. territory, or another country, that outbound shipping charge is not refunded for a change-of-mind return unless applicable law requires it. Return postage remains your responsibility for a change of mind.
Return conditions by product type
Coins, currency, precious metals, and collectibles
Keep coins, notes, sets, certificates, and holders complete and unaltered. Do not clean, polish, mark, or remove coins from sealed or certified holders. Return the exact item or complete lot received. Representative photographs and assorted lots are identified in the listing; ordinary variation within the stated description is different from receiving the wrong or misdescribed item.
Books and printed materials
Return books in the condition described at sale, without new writing, damage, or missing pages or included materials. Used and collectible books are assessed against their listed condition. Any final-sale terms for dated annual publications or special editions must be stated before payment.
Digital products
Digital editions, such as EPUB and PDF books, are delivered electronically and cannot be sent back. They are not eligible for a change-of-mind return or refund once the download has been made available to you. If a file is faulty, will not open, differs materially from its description, was charged twice, or you cannot access it, contact us through our contact form and we will repair or replace the file or refund the purchase. Access to a refunded digital purchase ends.
Collecting supplies, storage, and display products
Check dimensions, capacity, compatibility, and the number of pieces in each package before opening. For a change-of-mind return, keep protective packaging and factory seals intact and return complete unused packs, bundles, or cases. Opened or altered supplies may be ineligible for a change-of-mind return when that restriction was disclosed before purchase.
Clothing, footwear, and outdoor equipment
For a change-of-mind return, clothing and footwear must be unworn and unwashed, with tags and packaging; equipment must be unused and complete. Check sizes and specifications before use. Product-specific restrictions for hygiene-sensitive, safety-related, consumable, or regulated goods will be disclosed before payment. Do not mail restricted or hazardous goods without approved instructions.
Custom items, bulk orders, and oversized goods
Personalized or made-to-order goods may have limited cancellation and change-of-mind return options once production begins. Bulk and freight returns require an agreed return method. Any final-sale restriction, restocking fee, or special return cost must be disclosed for the item before payment; no undisclosed fee is passed on to you. These conditions do not remove our responsibility for damaged, incorrect, or misdescribed goods.
Damaged, incorrect, or misdescribed items
Inspect your delivery promptly and contact us immediately about damage, shortages, the wrong item, or a material difference from its description. Please report visible or concealed shipping damage within five calendar days where possible so we can preserve carrier claim evidence. This request does not shorten the 30-day return request window or your applicable rights. Keep the item and packaging while we review the issue. We will arrange an available replacement or refund the item price, original outbound shipping, and applicable tax. If a return is required because of one of these issues, we will arrange or cover the necessary return postage and provide instructions.
Missing or delayed deliveries
If your parcel has not arrived or tracking shows a delivery you did not receive, contact us with your order number. We will investigate with the fulfillment partner and carrier and resolve a confirmed loss with an available replacement or refund. If we cannot ship within the stated time, we will notify you of the delay, provide a revised shipping date when available, and offer the choice to agree to the delay or cancel the unshipped goods for a prompt refund. We will seek your consent to further delays rather than keep the order open indefinitely.
Cancellations and refunds
Contact us as soon as possible if you need to cancel an order. Processing can begin soon after an order is placed, so we cannot always cancel or change an order before it ships. We will tell you promptly whether it can be stopped; a request alone is not confirmation. If it has already shipped, we will help you use the applicable return process. If we cannot fulfill an accepted order, we will offer a revised shipping date where appropriate or cancel and issue a full refund. Approved refunds are sent to the original payment method; your bank or payment provider determines when the credit appears.
When a refund appears
Return inspection and approval timing can differ by product and fulfillment location. We provide the applicable estimate with your return instructions and update you if it changes. Once a refund is approved, we initiate it to the original payment method and tell you when the provider confirms its status. A requested or pending refund has not yet succeeded. Card refunds through Stripe typically take 5–10 business days after initiation to appear in your account; your bank or payment provider may take longer. Other payment methods have their own processing times. Contact us with your order number and refund reference if the expected time has passed.
International returns
Customers outside the United States can request a return through the same support process. Contact us before mailing the parcel so we can confirm the return destination and instructions for customs paperwork. Return postage responsibilities follow the rules above. Import duties, customs charges, and taxes paid separately to a carrier or customs authority must be addressed with that organization; they are not payments received by Salars Store.
Product and sales-channel terms
Any different item-specific return terms will be disclosed before purchase. For purchases completed on eBay or another linked sales channel, use that channel’s order and return process and review the terms shown with the listing. This policy does not limit your applicable consumer rights.
Order changes and cancellations
Product condition and authenticity
Gold and silver bullion sales terms
U.S. and overseas warehouse terms
U.S. and international shipping restrictions
Disclosed special terms and supplier differences
Unopened-pack requirements, final-sale annual publications, customized goods, and other special change-of-mind restrictions apply only where disclosed before purchase. We do not pass an undisclosed supplier restocking charge, shorter invoice-based deadline, or overseas return requirement to you. Your purchase-time terms govern; damaged, incorrect, counterfeit, or materially misdescribed goods and statutory remedies remain protected. Manufacturer warranty conditions are separate from our responsibility as seller.