SALARS STORE · POLICIES
Store privacy
This policy explains how Ranmon Inc handles information connected with direct Store enquiries and purchases at store.salars.net. For broader SalarsNet services, the site guide, analytics, and newsletters, see the main privacy policy linked below.
Who handles your information
Salars Store is operated by Ranmon Inc, 31 Bear Mountain Rd, Silver City, NM 88061, United States. Use our contact form for privacy questions, requests about your information, and order or delivery support.
Information you provide
When you request product availability or cart confirmation, we collect your email address, selected items, options, and quantities. A shipping quote request asks for your name, email address, optional phone number, full delivery address, the items in your cart, and any note you add. We use these details to check availability, destination eligibility, shipping costs, and the final order total.
When you place an order, the order process collects contact and delivery details, the items ordered, payment and transaction references, and shipping and tax information. If you request support, cancellation, or a return, we also receive the information you provide, such as your order number, return reason, correspondence, and any photos you send. Order recovery uses your order number, checkout email, and an emailed verification code to restore access.
When you use our contact form, we collect your name, email address, selected topic, optional order number, and message. Messages are saved in our contact system and delivered to our support inbox through Resend so we can respond. A hashed IP address is used to limit spam submissions.
How we use information
We use information to respond to your enquiry, process payment, calculate tax, arrange fulfillment and delivery, send order and verification messages, handle cancellations, returns and refunds, and provide customer support. We also use transaction and technical records to protect the Store, prevent abuse, and meet accounting and legal obligations. Product and cart confirmation requests are not a newsletter subscription.
Payments and service providers
Stripe processes payment details through its checkout service. The Store does not receive or store your full card number. We receive the payment status and transaction information needed to manage your order and refunds. Stripe handles information under its own privacy policy.
We share the details needed to arrange a quote or fulfill your order with the relevant fulfillment partner and carrier, including destination information and, when required for delivery, recipient contact details. Our email provider sends enquiry, order, and verification messages. Cloudflare provides Store hosting and related services; technical request information, such as an IP address, may be processed to operate and protect the service.
Cart storage and order access
The Store uses local browser storage to remember selected cart items and quantities, and session storage for checkout references and order-access tokens. You can remove cart items in the Store or clear this site’s browser data through your browser settings. Clearing storage may empty your cart or require you to recover order access again; it does not delete order records held by the Store. Treat verification codes and order-access details as private.
Site guide and measurement
The automated Store guide reads current public policies and product records. After you verify an order through our secure order-access process, the guide can show recorded shipment, tracking, payment, return, cancellation, refund and purchase-time policy information. Private order records and access tokens are not sent to an AI model. Chat messages are kept only in the current panel, not saved as a conversation database. If you choose to carry a reviewed summary into our contact form, it is held in this tab for up to fifteen minutes and becomes a contact enquiry only when you submit the form. With measurement consent, we record daily counts of guide opens, broad question topics, source clicks, form handoffs and helpfulness votes; these counts do not contain messages, order numbers or visitor identifiers and are removed after 90 days. Technical rate limits protect the service. Some main-site article answers use Cloudflare Workers AI; the main privacy policy explains this processing. Do not enter card details, verification codes, passwords or sensitive personal information in chat. Use the contact form for further help.
Retention and privacy requests
We retain enquiry, order, transaction, and support records as needed to respond to requests, fulfill orders, handle returns or disputes, maintain accounting records, prevent fraud, and meet legal obligations. Retention depends on the type of record and its purpose.
You may request access to, correction of, or deletion of information held by Ranmon Inc, subject to applicable requirements. Use our contact form with enough information to identify your enquiry or order. We may need to verify your identity before responding. Some records may need to be retained for accounting, legal obligations, or an unresolved order or dispute. Please do not send full card numbers or passwords in your request.
International orders and other websites
For international orders, information needed for payment, delivery, and support may be handled by service providers and fulfillment partners in countries other than your own. If you follow a listing to eBay or another sales channel, that site handles its checkout and information under its own privacy policy. External websites and payment services have their own data practices.
Order security and resolution records
We use order, contact, payment-reference, delivery and service records to process purchases, verify access to orders, review payment security, manage returns and refunds, and respond to disputes. We retain purchase-time descriptions, selected options, relevant policy versions and payment references, together with relevant shipping, refund and correspondence evidence.
We share the information needed to fulfill an order with the applicable fulfillment partner and carrier, and relevant evidence with our payment processor when addressing a payment dispute. Access to private order records is limited to authorized operations and verified order access. We do not ask you to send full card numbers or card security codes to Store support.
Processed raw payment-webhook payloads are cleared after 90 days in bounded operational batches; unresolved events are retained while investigated. Event identifiers remain to prevent repeated processing. Purchase, accounting and service evidence has separate retention requirements. A privacy request may require preserving limited records for an unresolved transaction or applicable obligation. Contact us through our contact form about access, corrections or deletion.